RENOPRO LTD (“RENOPRO”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, request our construction services or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
RENOPRO LTD is a company registered in England and Wales.
Registered Office:
RENOPRO LTD
100 Keel Drive
Slough
England
SL1 2SU
Website: https://therenopro.co.uk
Email: info@therenopro.co.uk
2. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Property address (where services are provided)
Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
Construction Service Information
- Property details
- Project requirements
- Drawings, plans and measurements
- Images uploaded by you
- Quotations and project correspondence
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
3. How We Collect Your Information
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Request a quotation
- Contact us by email, telephone or contact form
- Subscribe to marketing communications
- Upload photographs or project information
- Leave a review or comment
4. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products
- Provide construction and installation services
- Prepare quotations
- Respond to enquiries
- Manage customer accounts
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal and regulatory obligations
- Send service updates relating to your orders or projects
Where you have given consent, we may also send promotional emails about our products and services. You may unsubscribe at any time.
5. Legal Basis for Processing
Under UK GDPR, we process your personal information where:
- It is necessary to perform a contract with you.
- We have your consent.
- We have a legal obligation to do so.
- We have a legitimate business interest that does not override your rights.
6. Payments
Payments made through our website are securely processed by authorised third-party payment providers.
RENOPRO LTD does not store your full payment card details.
7. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember your preferences
- Keep you logged into your account
- Improve website performance
- Analyse website traffic
- Enhance security
You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
8. Analytics
We may use website analytics services to understand how visitors use our website, improve user experience and monitor website performance.
These services may collect information such as:
- Pages visited
- Time spent on pages
- Device information
- Approximate location
- Browser information
9. Comments and Reviews
If you leave comments or reviews on our website, we may collect:
- Your name
- Email address
- IP address
- Browser information
This information helps us prevent spam and maintain website security.
Comments may be checked using automated spam detection services.
10. Images and Uploaded Files
If you upload photographs, drawings or project documents to request a quotation or support a service request, we will use these files solely for providing our products and services.
Please avoid uploading images containing unnecessary personal information or embedded location data where possible.
11. Who We Share Your Information With
We may share your information only where necessary with:
- Payment providers
- Delivery and courier companies
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities where required by law
We never sell your personal information to third parties.
12. International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
13. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we take reasonable precautions, no method of transmission over the internet can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil contractual obligations
- Meet legal and tax requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
15. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Restrict certain processing activities.
- Object to processing based on legitimate interests.
- Request transfer of your data where applicable.
- Withdraw consent where processing relies on consent.
To exercise any of these rights, please contact us using the details below.
16. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.
17. Children’s Privacy
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.
The latest version will always be available on our website with the updated effective date.
19. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
RENOPRO LTD
100 Keel Drive
Slough
England
SL1 2SU
Email: info@therenopro.co.uk
20. Complaints
If you are dissatisfied with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.